House Rules
&
Community Agreements

Our team works hard to keep The Portal a nourishing and safe environment. We ask that as part of our community, you do the same with your words and actions.

All members and guests agree to respect these guidelines at all times while at The Portal.

Dress Code

All members and guests are encouraged to wear clothing that supports individual expression. Clothing is required in the communal sauna and the communal locker area.

Phone Booth Etiquette

Please do not take calls in public spaces. Please take all calls in designated phone booths, and please limit sessions in phone booths to 60 minutes at a time. 

Spa Cancellation Policy

If you’ve registered for a spa remedy, we require a minimum 24 hours notice to cancel in order to refund credits back to your account. If you do not cancel within 24 hours notice, you will be fully charged for the service via the payment method used during booking.

Leave No Trace

We ask our Members and their Guests to follow our “leave no trace” policy, treating the space with intention and care by cleaning your own mugs and dishes, tidying up after yourself, and properly using our trash, recycling and compost systems.

Smoking Policy

Smoking and vaping are strictly prohibited in all areas within 15 feet of The Portal, including our outdoor patios and sauna spaces.

No Solicitation Policy

We have a strict policy of zero pitching or overt solicitation of sales regarding funding, products, or services of any kind to fellow members.

Confidentiality

We follow Chatham House Rules for any conversations that occur at our events - which means that members & guests are welcome to share ideas and insights from conversations, but not the identity or affiliation of the people who shared them.

Parking & Transportation

Members and guests are encouraged to use street parking options and designated spaces marked for 33 Reed. The Portal is not liable for any parking tickets, towing expenses or stolen property under any circumstance. Please plan your travel accordingly.  

Media & Privacy

Members may not take photos, videos, or any form of media that can identify other members, guests or staff in the space without their explicit consent. This includes, but is not limited to, capturing images or footage of individuals, their workspaces, or any shared areas within the Lounge, Studio or Spa. All media captured in the space must respect the privacy and confidentiality of other members, staff and guests. 

Closures

The Portal staff reserves the right to close certain areas of the space periodically for maintenance needs, events and holidays.

Compliance

At The Portal, you agree to adhere to the House Rules. The Portal team reserves the right to change and adapt this document over time. Kindly familiarize yourself and guests with these policies; failure to do so may result in disciplinary action. 

Any and all of the following behaviors will result in immediate action, including suspension or termination of membership and access to the space:

  • Intentionally damaging or vandalizing the space, equipment, or any property

  • Violence in any form, including but not limited to verbal threats, physical altercations, harassment, or intimidation 

  • Sexual misconduct in any form, including suggestive comments, unsolicited or non-consensual sexual, romantic or otherwise inappropriate advances or erotic touch

  • Discrimination or harassment of any kind, but specifically due to race, gender, sexuality, disability, religion, or any other protected characteristic or personal identifier 

  • Nudity and/or indecent exposure in public spaces, which includes walking between the outdoor saunas and into the indoor restrooms, changing rooms and shower areas 

  • Abuse or misuse of any biohacking, AV, podcasting or other equipment or facilities at The Portal, including use of biohacking remedies without on-site staff permission and consent

  • Any behavior or conduct, whether intentional or unintentional, that is perceived as inappropriate, aggressive, entitled, abusive, or that negatively affects staff, members, guests, and/or the space

The Portal reserves the right to modify these guidelines at any time, without explicit notice to members and guests. 

The Portal may terminate any membership or ban any guest from entering the space for reasons they see fit, particularly while in violation of the above agreements and for any additional reasons that compromise the safety, health and wellbeing of our space, staff and/or community.